Last updated: EDIT ME — insert publish date
This Privacy Policy describes how Sukoon Support ("we", "us", "our"), a product of SukoonKey EDIT ME — legal entity name if any, collects, uses, and protects information when businesses ("Clients") and their website visitors ("Visitors") use our live chat support service.
Sukoon Support is a business-to-business service. A Client signs up, embeds our chat widget on their own website, and their support agents reply to that website's Visitors through our dashboard. This policy covers both:
From Clients and agents: business name, agent names, login email addresses, and account/billing details.
From Visitors, when they start a chat: name, email address (used to resume a conversation later), messages sent in the chat, and any screenshots or images they choose to attach. We also store a randomly generated identifier in the Visitor's browser (via local storage) so they can return to their conversation.
We do not sell Visitor or Client data to third parties, and we do not use conversation content for advertising.
A conversation is only visible to the Client business it belongs to — specifically the agents of that business, and SukoonKey's own platform administrators for account support and oversight purposes. Client businesses cannot see each other's data; this is enforced at the database level, not just in the interface.
We use the following subprocessors to run the service:
Data may be processed or stored outside your country. By using Sukoon Support, Clients and Visitors consent to this transfer as necessary to provide the service.
We retain conversation data for as long as a Client's account remains active, so their team can reference past conversations. If a Client account is deleted, associated conversations, messages, and agent records are permanently deleted along with it. Visitors may request deletion of their own conversation data by contacting the Client business directly, or us at the contact below.
Client businesses are responsible for how they use Visitor data collected through their widget — for example, complying with applicable consumer-protection or data-protection laws in the regions where their own visitors are located. Sukoon Support provides the infrastructure; each Client controls how their support team uses it.
We use Row Level Security so that one Client's data is never accessible to another, industry-standard encryption in transit, and access controls for our own administrative team. No system is completely secure, and we can't guarantee absolute security, but we take reasonable, ongoing steps to protect data.
Sukoon Support is intended for business use and is not directed at children. We don't knowingly collect data from children through the Visitor chat widget.
You can ask us to access, correct, or delete personal data we hold about you by contacting us below. Client businesses can also manage or delete their own account data directly from their dashboard or Super Admin panel.
We may update this policy as the service evolves. We'll update the "Last updated" date above when we do.
Questions about this policy? Reach us at EDIT ME — support email or on WhatsApp at EDIT ME — WhatsApp number.